| Since many years, India & the world has been witnessing a buyers’ market in most consumer products. Buyers have become quite conscious of their specific needs vis-à-vis features of products and/or services on offer. Clear buyer preferences coupled with tough competition has forced most Corporates to focus on core competencies and outsource many areas. The globally connected world has enabled easy transfer of technology/ services/ products/ training etc resulting in a higher base standard for most good Corporates. This means Customer Services can be the key differentiator & hence an emerging business sector. |
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Increasingly more and more national and multinational organizations are moving towards outsourcing of Back Office as well as Front Office Operations. Use of external professional firms like 
